Delivery Period Following receipt and clearance of payment, all purchases will be posted within 1 working day. Goods are dispatched via Royal Mail or Parcelforce. This excludes hatching eggs (occasionally we have a huge surge in demand), and some hen houses and large items which are delivered on pallets - please see delivery information on individual listings.
Payment Methods We accept all the major credit/debit cards via Worldpay. We also accept card payments over the telephone.
Cancellation Customers have up to 14 days to cancel orders. Please contact us by telephone or email. If goods have already been dispatched, they must be returned within 14 days in an unused and resaleable condition to receive a full refund. This excludes hatching eggs which are perishable goods.
Returns Customers have up to 14 days after the goods' dispatch date in which to request a return and refund. Before returning any products please contact us by email or telephone. Return postage is the responsibility of the sender. Items must be returned in an unused and resaleable condition to receive a full refund. This excludes hatching eggs which are perishable goods.
Faulty Items If you receive a faulty item, please contact us by telephone or email. We will either ask for evidence of damage or arrange collection of the item. A replacement item will be sent.
Hatching Eggs Durham Hens guarantee that our eggs will reach you intact but cannot guarantee that hatching eggs will hatch. We have no control over what happens to them once they leave here. We cannot prevent broody hens leaving the nest, incubator malfunction or power cuts, boxes being dropped, chilled, heated, etc. all of which will affect the viability of embryos. However, we constantly monitor fertility and hatch rates in our professionally calibrated incubators to ensure that the fertility and hatch rate of our eggs remains high. We do everything we can to protect fertile eggs by storing at the correct temperature and rotating the eggs frequently. We use purpose-made polystyrene boxes, bubble wrap and 'fragile' tape when posting them. We provide a Hatching Guide to help you achieve the best results from your eggs.
Privacy Your privacy is important to us. We collect e-mail addresses, name and address, telephone number of those who register with the site. Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding orders if an issue has arisen. We use the information you provide about yourself when placing an order to complete your order. We do not share this information with outside parties except to the extent necessary to complete your order, e.g. delivery companies. We do not store credit/debit card details, nor do we share these details with any third parties.